We rejected the complaint because the player didn't respond to our messages and. Right of withdrawal. Their money hasn't been received yet. 1. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Right of cancellation. You can. The player. . Lava Blaze Pro 5G. The player from Brazil complains about an uncertain issue. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Cancellation instructions. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint.